Question 1

How fast can you arrive for an emergency?

Accepted Answer

Our emergency teams typically arrive within 60-90 minutes for NYC locations, faster for critical structural collapse risks.

Question 2

Do you charge extra for emergency calls?

Accepted Answer

Emergency response includes premium dispatch fees plus time and materials. We provide estimates before any non-stabilization work begins.

Question 3

What constitutes a true emergency?

Accepted Answer

Active collapse risk, falling facade hazards, active gas/water leaks, fire damage openings, or property security breaches requiring immediate attention.

Question 4

Can you handle all emergencies or need specialists?

Accepted Answer

Our emergency teams handle stabilization. Licensed plumbers, electricians, or structural engineers join when specific expertise is needed.

Question 5

Do you coordinate with Fire Department?

Accepted Answer

Yes, we work alongside FDNY at active emergencies, securing buildings after fire department completes investigation and scene safety protocols.

Question 6

How fast can your emergency response team arrive on-site in NYC?

Accepted Answer

Our emergency mobilization units are stationed strategically across the five boroughs and arrive on-site within 60 to 120 minutes of your call, 24 hours a day, 365 days a year.

Question 7

What is an Emergency Work (EWOP) notice with the NYC Department of Buildings?

Accepted Answer

An EWOP permits licensed general contractors to perform immediate structural stabilization and make-safe repairs to eliminate acute safety hazards before formal architectural work permits are issued.

Question 8

Do you bill directly to commercial or residential property insurance carriers?

Accepted Answer

Yes. We document all structural damage with date-stamped thermal infrared photos, atmospheric moisture logs, and itemized Xactimate estimates to streamline direct insurance claims.

Question 9

How do you secure retail storefronts or residential buildings after a fire or vehicle impact?

Accepted Answer

We deploy heavy-duty 3/4-inch CDX plywood security barriers anchored with steel carriage bolts, structural shoring posts, and install tamper-resistant keyless security access doors.

Question 10

Can you stop severe active roof leaks during a major rainstorm?

Accepted Answer

Yes. Our storm crews deploy temporary weighted ballast tarps, cold-applied emergency elastomeric mastic, and commercial diverter catch basins to arrest interior flooding immediately.

Rapid Deployment