Question 1

Does your emergency team work on major holidays?

Accepted Answer

Yes, our emergency response units are fully staffed and operational 24 hours a day, 365 days a year including all holidays.

Question 2

What's your service area?

Accepted Answer

All five NYC boroughs: Manhattan, Brooklyn, Queens, Bronx, Staten Island plus Westchester, Long Island, and Northern NJ.

Question 3

Do you handle gas leaks or electrical emergencies?

Accepted Answer

We stabilize by securing the area, contacting utilities, and coordinating with licensed plumbers/electricians for specialized repairs.

Question 4

How do I know if I need emergency service?

Accepted Answer

If your property is unsafe, insecure, or at risk of further damage, it's an emergency. When unsure, call—we'll help determine urgency.

Question 5

Can you handle multi-building emergencies?

Accepted Answer

Yes, our network of crews allows simultaneous response to multiple emergencies during major storms or widespread incidents.

Question 6

How fast can your emergency response team arrive on-site in NYC?

Accepted Answer

Our emergency mobilization units are stationed strategically across the five boroughs and arrive on-site within 60 to 120 minutes of your call, 24 hours a day, 365 days a year.

Question 7

What is an Emergency Work (EWOP) notice with the NYC Department of Buildings?

Accepted Answer

An EWOP permits licensed general contractors to perform immediate structural stabilization and make-safe repairs to eliminate acute safety hazards before formal architectural work permits are issued.

Question 8

Do you bill directly to commercial or residential property insurance carriers?

Accepted Answer

Yes. We document all structural damage with date-stamped thermal infrared photos, atmospheric moisture logs, and itemized Xactimate estimates to streamline direct insurance claims.

Question 9

How do you secure retail storefronts or residential buildings after a fire or vehicle impact?

Accepted Answer

We deploy heavy-duty 3/4-inch CDX plywood security barriers anchored with steel carriage bolts, structural shoring posts, and install tamper-resistant keyless security access doors.

Question 10

Can you stop severe active roof leaks during a major rainstorm?

Accepted Answer

Yes. Our storm crews deploy temporary weighted ballast tarps, cold-applied emergency elastomeric mastic, and commercial diverter catch basins to arrest interior flooding immediately.

24/7 Emergency Services